Refund Policy
A legal disclaimer
If a host cancels a reservation, their guest automatically receives a refund, unless the cancellation is due to a disruption by the guest. In these cases, the guest will not be entitled to a refund.
For any Covered Issue other than a host cancellation, the guest should, whenever feasible, try to resolve the Covered Issue directly with their host. Guests may request refunds directly
For any issue that is not resolved directly with the host, the guest who made the reservation may submit a request by contacting us. The request must be submitted no later than 72 hours after the Covered Issue occurs. And the request must be supported by relevant evidence such as photographs, communications between the host and guest, or other available documentation, which we will use to help determine whether a Covered Issue has occurred. If a guest demonstrates that reporting a Covered Issue within 72 hours was not feasible, we may allow for late reporting under this policy.
Refund Policy -
This policy applies to all reservations made on or after the Effective Date and is applicable to the maximum extent permitted by law, which may imply guarantees that cannot be excluded. When this policy applies, it controls and takes precedence over the reservation’s cancellation policy. Covered Issues that are caused by the requesting guest are not covered by this policy. Submitting a fraudulent report violates our Terms of Service and may result in account termination.
If a guest’s service or experience is disrupted by a Covered Issue, then the guest is eligible for a full or partial refund. The term “Covered Issue” means any of the following: Hurricanes